Refund policy

This Return and Refund Policy applies to products purchased through the HAKEEMJAMES website.

30-Day Return Period

We accept eligible return requests submitted within 30 days after the order is delivered.

To request a return, please contact support@hakeemjames.com and provide:

Your order number;
The product you wish to return;
The reason for the return; and
Photos if the product is damaged, defective, incomplete, or incorrect.

Please do not send a product back before receiving return authorization and return instructions from us.

Return Eligibility

To qualify for a return, a product must:

Be in its original condition;
Be free from damage caused after delivery;
Include any original components or accessories provided with the product;
Be returned with the original packaging where reasonably possible; and
Be securely packaged to help prevent damage during return shipping.

Products may be opened and inspected after delivery to confirm their appearance, dimensions, material, color, finish, and condition. Normal inspection does not by itself make a product ineligible for return.

However, products that show signs of use, damage, modification, improper handling, or other conditions that affect their resale condition may not qualify for a return, subject to applicable law.

Because many of our products are made from materials such as ceramic or glass, customers should handle them carefully and package approved returns securely to help prevent damage in transit.

Product Information

Customers should review the product description, dimensions, materials, colors, finishes, design details, and other specifications provided on the product page before placing an order.

Product appearance may vary slightly depending on lighting, display settings, and the characteristics of the material or finish.

If you order a product that does not meet your personal preferences or intended space, it may qualify as a personal-reason return if all return eligibility requirements are satisfied.

Personal-Reason Returns

Personal-reason returns may include:

Changing your mind;
Ordering the wrong product;
Selecting the wrong size, color, or design;
Deciding that the product does not suit your space or personal preferences; or
No longer wanting the product.

For an approved personal-reason return:

The customer is responsible for return shipping costs;
Original shipping charges, if any, are non-refundable; and
The product must meet the return eligibility requirements.

We recommend using a trackable return-shipping service and packaging the product carefully, particularly for ceramic, glass, or other fragile items.

We are not responsible for customer-return packages that are lost or damaged before they are delivered to our authorized return address.

Damaged, Defective, Incomplete, or Incorrect Products

Please inspect your order after delivery and contact us if you receive a product that is damaged, defective, incomplete, or different from the product ordered.

Examples may include:

A vase that arrives cracked, chipped, or broken;
Visible damage that occurred before or during delivery;
Missing included components, if applicable;
Receiving the wrong product;
Receiving a different size, color, or design from the one ordered; or
Receiving a product that materially differs from the applicable product description.

Please contact support@hakeemjames.com and provide:

Your order number;
A description of the issue;
Clear photos showing the issue;
Photos of the complete product;
Photos of the packaging; and
Photos of the shipping label where relevant.

We will review the information and determine an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, authorized return, or refund.

When a return is required because of a confirmed damaged, defective, incomplete, or incorrect product attributable to us, HAKEEMJAMES LLC will cover reasonable return shipping costs.

Non-Returnable Products

A product may not qualify for a return when:

The return request is submitted more than 30 days after delivery;
The product shows damage caused by misuse, improper handling, or improper storage;
The product has been modified, repaired, painted, altered, or intentionally damaged after delivery;
Included components or accessories are missing for reasons not attributable to us;
The product is returned in a condition that prevents reasonable resale;
The product is damaged during return shipping because it was not reasonably or securely packaged; or
The product was returned without authorization and cannot be matched to an order.

Nothing in this section limits rights that cannot legally be excluded.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different size, color, design, or product, you may return the original product under this policy, where eligible, and place a separate new order.

Return Authorization and Address

Please contact support@hakeemjames.com before sending any product back.

After your return request is reviewed and approved, we will provide the applicable return instructions and authorized return address.

Do not send a return to our business address unless our customer support team specifically instructs you to do so.

Sending a package without return authorization does not guarantee that the return will be accepted or refunded.

Return Inspection

After an authorized return is delivered to us, please allow approximately 3–5 business days for inspection.

We will review the returned product, its condition, packaging, and any included components to determine whether the return meets the requirements of this policy.

Once the inspection is completed, we will notify you whether the return and refund have been approved.

If a returned product does not meet the applicable return requirements, we may deny the refund or contact you regarding available options, subject to applicable law.