Privacy Policy

Last Updated: September 1, 2026

This Privacy Policy explains how HAKEEMJAMES LLC (“HAKEEMJAMES,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://hakeemjames.com, place an order, contact us, or otherwise interact with our online store.

Our store is hosted through Shopify, which provides the ecommerce and checkout infrastructure used to operate the Website.

1. Personal Information We Collect

The information we collect depends on how you interact with the Website.

Contact and Delivery Information

When you place an order or contact us, we may collect:

Your name;
Email address;
Telephone number;
Billing address;
Shipping address; and
Information included in customer-service messages.

Order Information

We may collect and maintain:

Products viewed or added to the shopping cart;
Products ordered;
Order number and order date;
Order value;
Shipping and tracking status;
Return and refund requests;
Communications about damaged, defective, incomplete, or incorrect products; and
Photographs voluntarily submitted in connection with a shipping, delivery, or return claim.

For example, if a customer reports that a vase arrived cracked, chipped, broken, incomplete, or different from the product ordered, we may request photographs reasonably necessary to review the issue.

Payment and Transaction Information

Payments are processed through payment service providers available through our Website and checkout.

We may receive limited transaction information, such as:

Payment status;
Transaction identifiers;
Payment confirmation;
Refund status; and
Limited transaction information needed to process an order or refund.

We do not directly store complete payment-card details when those details are processed by authorized payment service providers.

Payment providers process payment information according to their own privacy policies and terms.

Customer Account Information

If customer-account functionality is available and you create an account, we may process:

Account login information;
Saved contact or delivery information;
Order history; and
Account preferences.

Device and Website Information

Shopify and related Website technologies may automatically collect:

IP address;
Browser and device type;
Operating system;
Network and technical identifiers;
Referring website or source;
Pages and products viewed;
Shopping-cart activity;
Date and time of access; and
Information about interactions with the Website.

2. How We Collect Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or submit information;
Automatically through Shopify cookies and similar technologies;
From payment service providers when they process payments or refunds;
From shipping carriers and fulfillment providers;
From Shopify, which hosts and supports our store; and
From fraud-prevention, security, analytics, and Website-service providers used in connection with the Website.

3. How We Use Personal Information

We may use personal information to:

Receive and process orders;
Confirm payment status;
Fulfill and ship products;
Provide tracking and delivery updates;
Respond to product and order questions;
Process authorized returns and refunds;
Review damaged, defective, incomplete, or incorrect-product claims;
Maintain customer accounts and order records;
Provide customer support;
Detect and prevent fraud or unauthorized transactions;
Protect the Website and customer accounts;
Diagnose Website and checkout problems;
Understand general Website performance and usage;
Improve Website functionality and product information;
Maintain tax, accounting, transaction, and business records;
Enforce our policies and agreements;
Resolve disputes; and
Comply with applicable laws and lawful government requests.

We may also use aggregated or de-identified information that cannot reasonably identify an individual.

4. How We Disclose Personal Information

We disclose personal information only when reasonably necessary for legitimate business, operational, or legal purposes.

Shopify

Shopify hosts and operates the technical infrastructure for our online store.

Shopify may process customer, order, checkout, device, security, and Website-usage information in order to provide and maintain its ecommerce services.

Payment Service Providers

We may provide or receive transaction information from payment service providers to process:

Payments;
Payment authorization;
Fraud screening;
Payment disputes; and
Refunds.

Payment service providers are not responsible for product fulfillment, delivery, or product returns unless specifically stated by them.

Shipping and Fulfillment Providers

We may provide a customer's:

Name;
Shipping address;
Telephone number;
Email address; and
Relevant order information

to shipping carriers, logistics providers, or fulfillment providers when reasonably necessary to package, ship, track, and deliver an order.

Technical and Security Providers

Shopify and other service providers may process technical information for:

Website hosting;
Cloud infrastructure;
Checkout operation;
Shopping-cart functionality;
Fraud detection;
Website security;
Error monitoring;
Analytics;
Spam prevention; and
Protection against automated abuse.

Legal Disclosures

We may disclose personal information when reasonably necessary to:

Comply with applicable law, a court order, or lawful government request;
Investigate fraud, security incidents, or unlawful activity;
Enforce our agreements and policies;
Protect the rights, property, or safety of customers, our business, or others; or
Establish, exercise, or defend legal claims.

Business Transactions

Personal information may be disclosed in connection with a legitimate merger, acquisition, financing, restructuring, sale of business assets, or similar business transaction, subject to applicable legal requirements.

5. Advertising and Marketing Technologies

Our Website may use analytics, advertising, or marketing technologies provided through Shopify or other third-party services that we choose to enable.

Depending on the technologies in use, these services may process information such as:

Device and browser information;
IP address;
Pages and products viewed;
Shopping activity;
Referral information; and
Interactions with advertisements or marketing content.

We do not sell customer personal information for monetary payment.

If we use advertising or analytics technologies that require notice, consent, or opt-out rights under applicable law, we will provide the required information and choices.

6. Cookies and Similar Technologies

Shopify and its service providers may use cookies, local storage, pixels, and similar technologies.

These technologies may be used to:

Keep the Website, shopping cart, and checkout functioning;
Remember cart contents and preferences;
Maintain customer-account sessions;
Prevent fraud and automated abuse;
Protect Website and form security;
Measure Website traffic and performance;
Support analytics and marketing where enabled; and
Diagnose technical errors.

You can manage or block cookies through your browser settings.

However, blocking essential cookies may prevent the shopping cart, checkout, customer account, or other Website features from operating correctly.

Where required by applicable law, additional cookie preferences or consent options may be provided through the Website.

7. Marketing Communications

We do not automatically subscribe customers to promotional communications solely because they place an order.

If you voluntarily subscribe to our email list, newsletter, or other promotional communications, we may use your provided contact information to send marketing messages where permitted by law.

You may unsubscribe from promotional email communications by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from marketing communications does not stop necessary transactional communications concerning:

Orders;
Payments;
Shipping;
Delivery;
Returns;
Refunds;
Account security; or
Customer-service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill and document orders;
Provide customer service;
Process returns and refunds;
Handle disputes or payment issues;
Maintain transaction and accounting records;
Comply with tax, legal, and regulatory obligations;
Prevent fraud and security incidents; and
Enforce our agreements and policies.

Retention periods may vary depending on the type of information, transaction, applicable legal requirements, and potential disputes.

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to the retention practices of Shopify and other applicable service providers.

9. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission or electronic-storage system is completely secure, and we cannot guarantee absolute security.

Please do not send complete payment credentials, account passwords, Social Security numbers, government identification documents, or other highly sensitive information through ordinary email unless specifically requested through an appropriate secure process.

10. Your Privacy Rights

Depending on your state of residence and applicable law, you may have the right to:

Confirm whether we process your personal information;
Request access to certain personal information;
Correct inaccurate personal information;
Request deletion of certain personal information;
Obtain certain information in a portable format;
Opt out of certain forms of data processing where applicable; and
Appeal a decision concerning an applicable privacy request.

These rights may be subject to legal exceptions.

For example, we may retain information when reasonably necessary to:

Complete a transaction;
Maintain legally required records;
Prevent fraud;
Resolve disputes;
Protect legal rights; or
Comply with applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Submitting a Privacy Request

To submit a privacy request, email:

support@hakeemjames.com

Use the subject line:

Privacy Request

Please provide enough information for us to identify the relevant order, account, or interaction.

Do not send sensitive identification documents unless we specifically request information reasonably necessary to verify your identity.

We may need to verify:

Your identity;
Your relationship to the relevant order or account; and
The authority of a person acting on your behalf.

If applicable law provides an appeal right and your privacy request is denied, you may email us using the subject line:

Privacy Request Appeal

Please explain why you believe the decision should be reconsidered.

12. Children's Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If a parent or legal guardian believes that a child has submitted personal information through the Website, please contact us so we can investigate and take appropriate action.

13. Third-Party Websites and Services

The Website may contain links to third-party websites, platforms, or services.

Information provided directly to Shopify, payment providers, shipping carriers, or other third parties is also governed by those parties' respective privacy policies and terms.

We do not control the privacy, security, content, or practices of websites and services operated by third parties.

We encourage customers to review the privacy policies of any third-party service they use.

14. International Processing

Although our store currently ships to supported addresses within the continental United States, Shopify and other service providers may process or store personal information in the United States, Canada, or other locations where they operate.

Where required by applicable law, service providers may use appropriate contractual, organizational, or legal safeguards for international processing of personal information.