FAQ

1. What types of vases do you offer?

HAKEEMJAMES offers a selection of decorative vases in different shapes, materials, colors, and finishes, including ceramic vases, glass vases, sculptural designs, textured pieces, and other styles for a variety of interior spaces.

2. What materials are your vases made from?

Our collection includes products made from materials such as ceramic and glass. Materials vary by product, so please review the individual product page for specific material information before placing your order.

3. Are all of your vases suitable for holding water?

Not necessarily. Some vases are intended primarily for decorative use and may not be designed to hold water.

Please check the individual product description before using a vase with water or fresh flowers.

4. How do I choose the right vase size?

We recommend checking the dimensions listed on each product page and comparing them with the space where you plan to display the vase.

Consider the size of your table, shelf, console, or other surface, as well as the type of flowers or branches you intend to use.

5. Will the product color look exactly like the photos?

We make reasonable efforts to display product colors accurately. However, colors and finishes may appear slightly different depending on lighting, photography, screen settings, and the characteristics of the material.

Please review all available product images and details before ordering.

6. How should I care for my vase?

Handle ceramic and glass vases carefully and place them on a stable surface.

We recommend using a soft cloth for routine cleaning and avoiding abrasive cleaners or tools that could damage the surface or finish.

Please follow any specific care instructions provided on the individual product page.

7. Where do you ship?

We currently ship to eligible addresses within the continental United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO military addresses, or other unsupported offshore locations.

Please see our Shipping Policy for complete details.

8. How long does shipping take?

Orders are generally processed within 1–3 business days after payment has been confirmed.

After shipment, standard delivery within the continental United States generally takes 5–7 business days.

The estimated total delivery time is generally 6–10 business days.

Actual delivery times may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our reasonable control.

9. How can I track my order?

After your order has shipped, we will send a shipping confirmation email containing available tracking information.

Tracking information may take up to 48 hours to become active after the shipping confirmation is sent.

10. What is your return policy?

Eligible return requests may be submitted within 30 days after your order is delivered.

Products must meet the requirements described in our Return and Refund Policy.

Before returning a product, please contact us at support@hakeemjames.com to request return authorization and instructions.

Do not send a product back before receiving return instructions from our customer support team.

11. What should I do if my vase arrives damaged or incorrect?

Please inspect your order after delivery.

If your vase arrives cracked, chipped, broken, incomplete, or different from what you ordered, contact us at support@hakeemjames.com and provide:

Your order number;
A description of the issue;
Clear photos of the product;
Photos of the packaging; and
Photos of the shipping label where relevant.

We will review the information and determine an appropriate resolution, which may include a replacement, authorized return, or refund.

12. What payment methods do you accept?

We currently accept payment through PayPal.

Payment must be completed through the secure PayPal checkout process. PayPal may offer eligible customers different funding options depending on their account and location.

All prices and transactions on our Website are processed in United States dollars (USD).